Communications

Communications boards can finally run themselves.

Email broadcasts, portal announcements, surveys, and emergency text alerts from one place. Pick the audience, hit send, and see exactly who got it.

Set up my hub
Board view

You compose and send

Draft · autosaved
To
All residents · 87 + filter by tag, role, or property
Subject

Pool reopens this Saturday

Message

After winter maintenance, the pool reopens Saturday at 9 AM. Pool fobs are reactivated and cabana reservations are open in the portal.

Mark T., HOA Board

Scheduled for Apr 1 · 8:00 AM
Tracking opens, clicks, bounces

Delivery report ready as soon as the send completes.

Resident view

They see it where they actually look

Inbox Sat 8:01 AM

From your HOA Board

Pool reopens this Saturday

After winter maintenance, the pool reopens Saturday at 9 AM. Pool fobs are reactivated and cabana reservations...

Also pinned to the resident portal
SMS reserved for safety alerts

Same message. The right channel for the moment.

One audience builder. Three delivery channels. Every send tracked from the moment you hit go.

Part of HOA Hub's HOA management software.

Targeted Broadcasts

Your resident directory and your email tool, finally in one place

Your resident contact info already lives in HOA Hub. Send broadcasts directly from the same place — no spreadsheet exports, no copy-pasted address lists, no third-party email tool to juggle. Target exactly the right audience in a few clicks and hit send.

  • Smart audience builder — target residents by tags, property status, role, or individual selection; save audiences once and reuse them forever
  • Rich composition editor — formatting, links, and images in a familiar editor — no HTML knowledge required
  • Send now or schedule ahead — write when you have time and send when it matters most
HOA email broadcast audience builder with filters for committees, property relationship, and resident status to target specific recipients
Email Analytics

Every email, tracked and accounted for

HOA Hub tracks delivery, opens, and bounces for every single email — broadcasts, ticket updates, violation notices, payment reminders, and system notifications. Confirm a resident received and read a message, spot bad email addresses the moment they bounce, and put "I never got that notice" disputes to rest for good.

  • Universal email tracking — delivery, opens, and bounces for every outbound email HOA Hub sends, not just broadcasts
  • Broadcast campaign analytics — open rates, click rates, delivery rates, and engagement trends for every broadcast you send
  • Audit-ready records — a complete delivery trail for every resident communication, invaluable when a dispute comes up
  • Resident preference center — residents choose how they hear from the community (email, in-app, or both) for each type of update, so every message reaches them the way they want
HOA email delivery report showing broadcast analytics with total recipients, delivery rate, open rate, bounce tracking, and per-resident status
Dashboard Announcements

Keep residents in the loop without sending an email

Dashboard announcements show up on every resident's home screen the moment they log in. Perfect for ongoing updates, community news, upcoming events, and gentle reminders that don't need to fight for space in an inbox. Set priority, control visibility windows, and let routine announcements be dismissed once read.

  • Priority levels — highlight important announcements so residents notice them first
  • Active date ranges — schedule announcements to appear and disappear automatically
  • Dismissible or persistent — let residents clear routine updates, or keep critical ones visible until resolved
HOA resident dashboard with community announcements at emergency, warning, and info priority levels and upcoming community events
Emergency Text Alerts

Reach every resident in seconds when it matters most

When a water main breaks, a storm rolls in, or a safety event unfolds, email isn't fast enough. Emergency text alerts send an SMS to every resident with a phone number on file in seconds — giving your board a trusted way to protect the community when minutes matter.

  • Instant SMS delivery — reaches every resident with a phone number on file, regardless of their notification preferences
  • Safety-first design — reserved for emergencies with an explicit confirmation step, so no one sends a text alert by accident
  • Admin-controlled — only board members and admins can trigger emergency alerts, protecting residents from misuse
HOA emergency SMS text alert composer showing recipient count, message field, and Preview and Confirm safety step
Resident Surveys

Hear from your community before you decide

Send a survey to every resident or a targeted audience, collect responses in one place, and share the results with the board. Use surveys for amenity feedback, board elections, ARC proposals, and the dozens of decisions boards make every year that benefit from real input.

  • Reach the right residents — use the same saved audiences as your broadcasts to survey owners, tenants, a committee, or the whole community
  • Track who responded — see real-time participation, and send reminders to anyone who hasn't replied yet
  • Results in one dashboard — view answers aggregated and per-resident, then export or share with the board
HOA resident survey results dashboard with response counts, participation rate, and aggregated answers per question

Communication your board can run with confidence.

Replace scattered email threads, forgotten text chains, and outdated spreadsheets with one place to reach every resident — and every message tracked.

Set up my hub See a demo